Digital delivery and eligibility
Licenses deliver digitally after payment confirmation. Because access can begin immediately, refunds are limited.
Submit requests within 24 hours with order ID and reason via Support.
When refunds may be approved
Duplicate charges, failed delivery despite confirmed payment, or activation failures verified by support may qualify.
Chargebacks without contacting support first may revoke the license. See Terms.
How to request
Email [email protected] with subject Refund Request, order ID, date, and issue summary.
Approved refunds go to the original method when possible. Plans: Store.